Peace of Mind at the Press of a Button
One-touch assistance designed for older adults and the people who care for them. When reaching a phone is difficult, an Alpha 1 SOS device can help start a coordinated human response.
Help when reaching a phone is difficult
Life can change quickly. Elder SOS provides a simple way to signal for assistance in challenging moments.
Falls
Raise an alert when getting up or reaching a phone is difficult.
Sudden symptoms
Ask for help when you feel unwell or notice an unexpected change.
Distress
Reach out when you feel unsafe or need reassurance.
Phone out of reach
Use the dedicated SOS control without first finding or unlocking a phone.
How Elder SOS works
A clear, human-centred pathway designed around each enrolled person’s approved contacts and care plan.
Press
Press the button on the wristband, pendant or wall unit.
Identify
The enrolled client and device details are presented to the operator.
Notify
The operator reviews the alert and contacts the designated people.
Respond
Assistance is coordinated according to the care plan and situation.
The Elder SOS device ecosystem
Purpose-built options for everyday confidence at home.
SOS wristband or pendant
A lightweight, wearable button that stays close at hand.
Wall SOS button
A conveniently placed fixed button for bedrooms or other key areas.
Connected base station
The home connection point that relays alerts to the monitoring platform.
A smarter way to coordinate care
The Alpha 1 operator dashboard brings alerts, enrolled-client details, contacts and device information together so the next appropriate steps can be coordinated clearly and efficiently.
Technology and service by Alpha 1
Alpha 1 provides the connected devices, enrolment process, monitoring platform and response-coordination technology behind Elder SOS.
Paleon Memorial Hospital
Healthcare insight supporting the service’s development and a more informed approach to older-adult safety.
How to get started
A straightforward enrolment process tailored to the person, household and agreed response contacts.
Frequently asked questions
Clear answers for families, caregivers and organisations considering Elder SOS.
Who is Elder SOS designed for?
It is designed for older adults, people who may need a simple way to call for assistance, their families and caregivers, and organisations supporting older-adult wellbeing.
What happens when the SOS button is pressed?
The alert is linked to the enrolled person and presented to an operator. The operator follows the approved response plan, which may include attempting contact and notifying family, a caregiver, Paleon or another authorised responder, depending on the circumstances.
Does Elder SOS replace emergency services or a caregiver?
No. Elder SOS is an assistance and coordination service. It supplements—but does not replace—emergency services, professional medical care, in-person caregiving or normal safety planning.
What affects the response?
Response options depend on the enrolled care plan, connectivity, location, the ability to contact the client, and the availability of family, healthcare or emergency resources.
Be ready when help is needed
Register your interest or speak with Alpha 1 about family, healthcare or partnership requirements.
Elder SOS supplements, but does not replace, emergency services, professional medical care or caregiving. Assistance and response options depend on the enrolled plan, connectivity, location, the ability to reach the client and the availability of approved responders.